TrailDamage.com and its social media accounts are developed and managed by one person, Monica, who also has a day job. That means you can only expect replies to your questions and comments outside of business hours. That includes many evenings and weekends. If Monica goes on vacation or is traveling for work, you may not see a response for up to a week. So you can help yourself with login issues, always make sure you can get email from email@example.com and use the password reset utility on the Log In page if you forget your password. If all else fails, just go wheeling and Monica will be back soon.